New project management articles published on the web during the week of May 13 – 19. And this week’s video: Mike Clayton explains the Voice of the Customer, a process for understanding stakeholder needs. 3 minutes, safe for work. Mike has produced over 80 of these brief videos on a wide variety of topics; check them out here.
Business Acumen and Strategy
- Ronald Smith lists some Worst Practices for outsourcing IT. Yes, these are guaranteed failure drivers—go thou and do otherwise. 11 minutes to read.
- Michael Li recaps several very public failures of AI business solutions where inherent bias crept into the system because no one was managing the risk. 5 minutes to read.
- Hites Ahir, Nicholas Bloom, and Davide Furceri examine the impact of uncertainty, driven by political forces, on business investment and economic results.
- Elizabeth Harrin posted two webinars this week: How to Succeed as a Project Manager, based on her book, and How to Manage Multiple Projects. Each a little over an hour, safe for work.
- George Freeman gives us his thoughts on Architectural Awareness, the newest addition to the PMI Talent Triangle. At some point, will this become a square? 6 minutes to read.
- Kiron Bondale observes that project information radiators require behavior changes on the part of the senior stakeholders in order to actually communicate. 2 minutes to read.
- Leigh Espy introduces us to the Lean Coffee meeting and tells how to organize one. 6 minutes to read.
- Gerri Poling shares her thoughts on ITIL 4, the version introduced earlier this year. Just over 2 minutes to read.
- Johanna Rothman begins a new series on Agile methods for budgeting; here’s part 2. 7 minutes to read both.
Managing Software Development
- Stefan Wolpers curates his weekly list of Agile content, from Friday deploy freezes to electronic vs. visual boards to unintended consequences of your metrics. 7 outbound links, 3 minutes to read.
- “Uncle Bob” Martin, who is a pilot and a programmer, shares his thoughts on the Boeing 737 Max 8 software failure that caused two crashes. 6 minutes to read.
- Jason Skowronski explains staging environments—what they are and how they fit into the deployment cycle. 7 minutes to read.
- Bas Dijkstra looks at two main reasons test automation doesn’t meet expectations, then outlines six steps to avoid falling into these traps. 7 minutes to read.
- Alexey Gayduk describes the implementation of a chatbot system using an automated insurance agent as an example. 4 minutes to read.
- Marija Cvjetkovic is a product owner and a cartoonist. Here are a few “graphical” thoughts about her day job. 6 minutes to read.
- Cornelius Fichtner interviews Agata Czopek on being an inclusive leader of a diverse project team. Podcast, 18 minutes, safe for work.
- Mike Cohn tells us what the team wants from their Scrum Master. And any manager, for that matter. 4 minutes to read.
- Sarah Hoban shares her experience with community goal setting. 3 minutes to read or download the podcast and listen for less than 5 minutes; safe for work.
- Andy Makar recommends three must-read books to help a leader build better teams. 4 minutes to read.
Research and Insights
- Gemma Read and Jason Thompson expect that if pedestrians can step into the road without fear of an autonomous vehicle hitting them, traffic will grind to a halt. 4 minutes to read.
- Andreas Sandre summarizes 14 trends shaping consumer technology, transportation, and more. 4 minutes to read.
- Colin Jones shares his notes on AWS security essentials, based on a video by Aaron Bedra. 6 minutes to read.
Working and the Workplace
- Alice Boyes, author of The Anxiety Toolkit, explains what anxiety does to us at work, and it’s not good. 4 minutes to read.
- Mike Vardy advocates for working at the speed of right—taking the time for critical thought and working on the right things. 2 minutes to read.
- Michelle Cheng give us the executive summary of a survey on the most disruptive office distractions. If at least five make you feel guilty, there’s hope for you. 2 minutes to read.