New project management articles published on the web during the week of March 11 – 17.  Dave and Sandra read all of this stuff so you don’t have to!  Recommended:

• Andy Jordan reminds us that the way we deal with stressful situations is what defines us as leaders.
• Elizabeth Harrin and Phil Peplow identify six barriers to customer centricity.  Extracted from their book, “Customer-centric Project Management.”
• Peter Tarhanidis asserts that the customer mindset is always right.
• Shim Marom presents a decision tree on “Should you attend that meeting?” courtesy of Elizabeth Grace Saunders.
• Gary Laverty reviews Charles Tryon’s third edition of “Managing Organizational Knowledge.”
• Frank Saladis has a new book out, “Positive Leadership in Project Management.”
• Samad Aidane interviews Lina Echeverria, author of “Idea Agent,” 63 minutes.  Also  Geoff Trickey on risk personality types, 45 minutes.  Both safe for work.
• John Simko shares specific criteria when doing nothing is the appropriate action.
• Dave Prior continues his interview with Personal Kanban author Jim Prior.  Just 25 minutes, safe for work.
• LeRoy Ward notes that, if your organization isn’t good at project management, Agile practices will like make a bad situation worse.
• Ben Ferris shares five tips for making better decisions.
• Bruce Benson notes that finding the root cause of your current problems is the first step; looking at alternatives comes later.
• Chuck Morton explains risk buffers, using the example of a daily commute.
• APQC has released a best-practices study called “Effective Project Management Offices.”
• Roz Baker lists the bare minimum fields required in a defect log.  Her definition of “PICNIC” is at the bottom, next to the smiley face.
• Andrew Makar presents a great tutorial on how to create a custom status report within Project 2010.
• Sue Cochran creates a Project Charter primer by defining the core charter
  requirements.
• Whitson Gordon sings the praises of Evernote.  (And so do I!)
• Brett Beaubouef explains the basic equation of requirements management: What + Why = How.
• Patrick Richard shares insights from a Harvard Business Review blog post, on why employers aren’t filling their open jobs.
• Toni Bowers has a short list of meaningless phrases you should remove from your resume.  Like “responsible for …”
• Chip Camden addresses the question of whether age-ism is a factor for us IT consultants.  And then he shaves off his beard!
• Amanda Augustine has some pointers for IT types who need to perfect their pitch.  Elevator pitch, that is.
• Srinivasa Rao has been observing the behavior of his Generation Y colleagues, and thinks they will change the way projects are managed.
• Venkat Rao addresses the biological aspects of curiosity, and ranges from boredom to the destruction of the universe.  Long, but a worthwhile read.

Enjoy!